2015 5.0 on Fire literally

[Charles147]

No one may know for certain if this is Ford or the dealers fault, but since Ford is at the top of the food chain you would assume that they would first take care of their customer first, and then sort it out later.

Unless there's some other damning evidence that hasn't been revealed it's clearly not the OP's fault, and I think ultimately the responsibility would lay with Ford to take action on this. I'm a little disgusted at the way they've distanced themselves from it and honestly this is the kind of crap you'd expect from the government, not a beloved car company. The OP isn't asking for a free car with damages, he's just asking to get his ride back. Setting him up with a new car at cost is the least they could do for the poor guy, IMO...

Top of the food chain responsibility? why am I paying insurance then?

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[Ivabign596]

Top of the food chain responsibility? why am I paying insurance then?

You are primarily paying insurance if YOU mess something up. I know the Mustang originated in the 1960's, but it's 2015 and you should be able to buy a car these days without it going supernova on you. Again, just MO...

 

[P4RKER]

You are primarily paying insurance if YOU mess something up. I know the Mustang originated in the 1960's, but it's 2015 and you should be able to buy a car these days without it going supernova on you. Again, just MO...

Same thing you just said applies here. If the dealer is at fault why would Ford cover it. Dealer pays insurance in case THEY mess something up. Ford doesn't need to step up every time something happens until it's them. Otherwise crappy dealer service centers (there are lots of them) are clear free and paid for even when they mess up in life threatening ways. (Still interested if they do finally determine fault)

 

[Ivabign596]

Same thing you just said applies here. If the dealer is at fault why would Ford cover it. Dealer pays insurance in case THEY mess something up. Ford doesn't need to step up every time something happens until it's them. Otherwise crappy dealer service centers (there are lots of them) are clear free and paid for even when they mess up in life threatening ways. (Still interested if they do finally determine fault)

Because the dealer has an agreement with Ford to sell their product to the customer. It's in Ford's best interest to protect their reputation by making sure the dealer treats the customer fairly and professionally. Shame on the dealer if they have a bad service department, but there's even greater shame on Ford for not doing anything about it.

Ford designed, manufactured, marketed and sold the customer the car thru their dealer network. That's why it's ultimately their responsibility to determine the cause and take care of the customer. IMO, since there's no way this is the OP's fault, Ford should step up and take care of the customer and then sort it out with the dealership later. Right now the guy getting punished is the only person that didn't do anything wrong...

 

[Wblv17]

Same thing you just said applies here. If the dealer is at fault why would Ford cover it. Dealer pays insurance in case THEY mess something up. Ford doesn't need to step up every time something happens until it's them. Otherwise crappy dealer service centers (there are lots of them) are clear free and paid for even when they mess up in life threatening ways. (Still interested if they do finally determine fault)

only one minor issue with this theory. Its Ford warranty and Ford is paying a Ford tech to fix car. So yes Ford.

 

[P4RKER]

only one minor issue with this theory. Its Ford warranty and Ford is paying a Ford tech to fix car. So yes Ford.

Ford is not paying the tech. Ford pays for exactly the warranty work completed as a lump sum to the dealer that is pre-determined. The tech's pay is completely irrelevant and provided at whatever rate the dealership decides. Whether the tech did the work or not he was still getting paid. Any tech can also forget to pull a tool from under the hood when reconnecting the battery and cause a fire. The dealership tech's incompetence at that point is not Ford's responsibility. How can you not understand that fact. (Scenario provided simply to make a point)

 

[SVTFreak]

only one minor issue with this theory. Its Ford warranty and Ford is paying a Ford tech to fix car. So yes Ford.

Ford is NOT paying the tech. The dealership is. Two separate businesses. Two separate entities. So no, if it can be proven it was the dealership, that is NOT fords responsibility then. If nothing can be proven, then it's the individuals insurance. It's their burden to prove if it's dealership or fords fault and persue them for reimbursement.

People here seem to be having a hard time understanding the system and how it works.

 

[P4RKER]

Ford is NOT paying the tech. The dealership is. Two separate businesses. Two separate entities. So no, if it can be proven it was the dealership, that is NOT fords responsibility then. If nothing can be proven, then it's the individuals insurance. It's their burden to prove if it's dealership or fords fault and persue them for reimbursement.

People here seem to be having a hard time understanding the system and how it works.

It's almost creepy how dead on our posts just were...
So glad someone else gets it.

 

[Thompyt]

I'd first look at what the dealer did for the warranty work, before going to a Ford based issue.

If this went into litigation, USAA would be the one trying to recoup the monies and not the OP.

As stated

 

[Wblv17]

Ford is NOT paying the tech. The dealership is. Two separate businesses. Two separate entities. So no, if it can be proven it was the dealership, that is NOT fords responsibility then. If nothing can be proven, then it's the individuals insurance. It's their burden to prove if it's dealership or fords fault and persue them for reimbursement.

People here seem to be having a hard time understanding the system and how it works.

It's almost creepy how dead on our posts just were...
So glad someone else gets it.

so by both of your views the dealer provides the warranty?

Remember the Ford techs also are required to have x amount of schooling each year provided by Ford. In the end all Ford dealers are an extension of Ford and overall Ford is responsible. The money to pay the tech comes from Ford with a cut going to dealer or Middle man. But all dealers names are Ford.

 

[Charles147]

so by both of your views the dealer provides the warranty?

Remember the Ford techs also are required to have x amount of schooling each year provided by Ford. In the end all Ford dealers are an extension of Ford and overall Ford is responsible. The money to pay the tech comes from Ford with a cut going to dealer or Middle man. But all dealers names are Ford.

how does it work when a dealership sells vehicles for multiple car manufacturers?

 

[Thompyt]

If anything Ford will have the dealership have the responsability. You can teach and lead them to water, but the techs are not infallable. The dealership holds the responsability for the techs actions, not Ford.

 

[P4RKER]

so by both of your views the dealer provides the warranty?

Remember the Ford techs also are required to have x amount of schooling each year provided by Ford. In the end all Ford dealers are an extension of Ford and overall Ford is responsible. The money to pay the tech comes from Ford with a cut going to dealer or Middle man. But all dealers names are Ford.

The only honest answer to your comment is "No". Dealers are not Ford. And Tech's receive pay checks long before Ford ever pays out warranties. The dealer pays the tech and Ford completely separately pays the dealer.

 

[SVTFreak]

so by both of your views the dealer provides the warranty?

Remember the Ford techs also are required to have x amount of schooling each year provided by Ford. In the end all Ford dealers are an extension of Ford and overall Ford is responsible. The money to pay the tech comes from Ford with a cut going to dealer or Middle man. But all dealers names are Ford.

A car bursting into flames after being worked on is not necessarily a warranty thing. If the tech made a mistake, he works for the dealership (not ford like you think) and the dealership is at fault. Ford has no responsibility.

Again, two separate businesses. Two separate entities. That can't be argued. Anyone who sees it any other way is, frankly, wrong.

 

[SVTFreak]

It's almost creepy how dead on our posts just were...
So glad someone else gets it.

Lol yes it is.

I'm amazed at the number of armchair business men and arm chair lawyers here. Some people have no idea how the systems work.

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