DFB5.0
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- #1,321
That said, I worry about the future and the clear lead Bezos has in the online retail market. Me thinks we will see our wonderful federal government get involved to prevent the company from cornering the market via a manopoly. No doubt that would require civil suits filed by competitors first but if enough of them complain, Uncle Sam will certainly push his way into the matter.
I work for a small family business who have been in the trade for 40+ years. The products we sell (plants and associated items) are not especially shippable via typical means, so an online presence is not all that possible or something the owners want to pursue. In many ways, that sets us apart from the high-volume, low-price formula that people have become conditioned to expect from the multi-national hardware stores. We give one-on-one personalized advice, we even take your purchase to the car, try getting that at a large box store.Iām not too concerned about that, at least not yet. Walmart has come up with something similar to the Amazon model, Target has a couple convenient options, etc. It has definitely put a lot of pressure on smaller businesses that canāt offer such things, at least not at a reasonable cost. So I do worry about small businesses in the future (members of my family own a small business that has been around since my great grandparents started it in 1926, so Iām very much pro small business). As long as the big retail companies can keep up with Amazon, I donāt think think the monopoly issue will come to fruition though. If they start to fall way behind, absolutely watch for lawsuits to start flying.
The problem is, our business is running on a sales model straight out of 1985. As our customer base shifts to a younger generation, so too the expectations on how a business operates in the retail space. Just yesterday, a customer asked if they placed an order on the phone, would it be ready within two hours. I had to explain that yes, if the plants are in stock, then yes. But that if not, then they would have to wait at least one to two weeks for the plants to be in stock. That seemed to be lost on them.
In other words, people are so conditioned to be able to click away and have what they want delivered in the blink of an eye. If they do venture into a physical store, they expect it ALL to available at any given moment.
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