UnhandledException
Well-Known Member
- Thread starter
- #1
You all know how I love my car and speak highly of it as far as putting a lot of miles on it and how durable it has been since day 1. Car has been bullet proof for me since day 1/mile 2 all the way till 70,000 miles. Total cost of repairs I have paid for this car out of my pocket has been $250 or less.
That being said, it seems like my luck with the car has run out. I have hit the dreaded hood rust issue. Yes the warranty covers the repair but no one tells you what's involved in the repair. I was informed at first that I would receive a brand new hood in factory/OEM condition with matching color/paint material/thickness. In other words, I drop my car off and pick it up in same condition minus the rust.
Well 2+ months later, after a brand new hood that has been thrown out and a second new hood ordered, the body shop isnt able to match the color (race red). Its coming out either with too much orange or too less of orange. They are now saying there is no way to match this color and they dont know what to do. It is such a massive pain in the ass that I would argue I would prefer an engine failing due to oil consumption or worse than to deal with this. Because this is a mess and there is no easy way out whereas engine replacement, as painful as it might be, makes the car as whole/back to normal.
The service manager and service people have been very nice/helpful overall but I think even they werent aware of some of the finer details such as:
- Body panels that arrive from the factory come unpainted.
- They come covered with a special anti corrosion coating (they are all black) and that you only have 1 shot at painting these panels. You cannot paint them, screw up, and strip the paint (if you do, with the stripping of the paint comes off the anti corrosion coating - and more rust potential).
- You cannot paint a panel over and over to match the paint and keep the strength/integrity of the paint. In other words, paint material sticks best to a primer and it doesnt adhere to another layer of paint. By painting a panel repeatedly, yes you may be able to get close to the color desired but you will sacrifice the strength of the paint and also open a can of worms in the future if you need to repair the panel again (say a rock hits), good luck dealing with a panel that has layers of different paint on it.
My paint meter has read almost 340 vs (140 all around rest of the car) on the first hood they tried to match before I refused to go further and they bought a second hood. Now they are trying to match the color using paint samples and tried 2 different brands of paints with no avail.
I have involved Ford with a case number. I just dont know what else to do. I love this car, but doing some research online on this hood issue - it looks like it is not a matter of if but when this happens. It is widespread on explorers, F150s, mustangs and it is a massive headache.
That being said, it seems like my luck with the car has run out. I have hit the dreaded hood rust issue. Yes the warranty covers the repair but no one tells you what's involved in the repair. I was informed at first that I would receive a brand new hood in factory/OEM condition with matching color/paint material/thickness. In other words, I drop my car off and pick it up in same condition minus the rust.
Well 2+ months later, after a brand new hood that has been thrown out and a second new hood ordered, the body shop isnt able to match the color (race red). Its coming out either with too much orange or too less of orange. They are now saying there is no way to match this color and they dont know what to do. It is such a massive pain in the ass that I would argue I would prefer an engine failing due to oil consumption or worse than to deal with this. Because this is a mess and there is no easy way out whereas engine replacement, as painful as it might be, makes the car as whole/back to normal.
The service manager and service people have been very nice/helpful overall but I think even they werent aware of some of the finer details such as:
- Body panels that arrive from the factory come unpainted.
- They come covered with a special anti corrosion coating (they are all black) and that you only have 1 shot at painting these panels. You cannot paint them, screw up, and strip the paint (if you do, with the stripping of the paint comes off the anti corrosion coating - and more rust potential).
- You cannot paint a panel over and over to match the paint and keep the strength/integrity of the paint. In other words, paint material sticks best to a primer and it doesnt adhere to another layer of paint. By painting a panel repeatedly, yes you may be able to get close to the color desired but you will sacrifice the strength of the paint and also open a can of worms in the future if you need to repair the panel again (say a rock hits), good luck dealing with a panel that has layers of different paint on it.
My paint meter has read almost 340 vs (140 all around rest of the car) on the first hood they tried to match before I refused to go further and they bought a second hood. Now they are trying to match the color using paint samples and tried 2 different brands of paints with no avail.
I have involved Ford with a case number. I just dont know what else to do. I love this car, but doing some research online on this hood issue - it looks like it is not a matter of if but when this happens. It is widespread on explorers, F150s, mustangs and it is a massive headache.
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