fmc_smt
Well-Known Member
- Joined
- Jun 4, 2018
- Threads
- 38
- Messages
- 1,235
- Reaction score
- 2,285
- Location
- Cottonwood , Arizona
- Vehicle(s)
- 2015 gt , 2015 Escape , 2015 F250
- Vehicle Showcase
- 1
Sorry just a view from the other side . What I have found , don't tell a service advisor , if you can talk to the tech the issue will most likely get resolved. Now on the flip side , most techs don't want to talk to people about there issue . Main reason is we didn't build it , but we have to figure out how to fix it . Fords tech support is garbage, I'll leave it at that . I do have to say , I make a good living fixing this stuff. All manifactures have there flaws , the product isn't bad , but with any MASS produced product your going to have issues. I work for what would be a small dealer , but have built up a heck of client base . If most service advisors would not sugar coat shit and call it like it is , most mustang owners would understand . As for your itch to get a loaner , if you read your owners manual no way from Ford . That is up to the dealer , witch isn't owned by ford . And your right on smt , not an easy achievement.Attitude matters, who said anything about anyone that went in with an attitude. I’m nice, polite and professional. Even when I don’t get what I there (loaner) I don’t complain, or even ask to speak to the service manager which maybe I should... but I chalk it up to just searching for someone (dealer) who cares about the job they are doing like as you said taking pride in the work.
(you’re right about the SMT part, Senior Master Tech?)
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