dannyboy3461
Well-Known Member
- Joined
- Jun 29, 2015
- Threads
- 5
- Messages
- 45
- Reaction score
- 2
- Location
- United States
- Vehicle(s)
- 2015 Mustang GT
- Thread starter
- #1
After getting it back from service Friday. Now its worse. Obviously a engine component but ford keeps reprogramming stuff and now they say to bring it in again but I'll be on foot from here on out. WTH!!!! This is the sixth time its been returned to me and nothing has been fixed. When I picked it up on Friday the dealer tried to charge me $170+ for work done. It was done under warranty so they didn't charge me. However, today the ford service district manager for Helfman Ford area (Houston TX-Deb) told me the dealer couldn't duplicate my issue and therefore didn't fix anything. Yet when I picked it up they were gonna charge me for reprogramming a body control module. So why did they reprogram the module if they knew it wasn't related I asked, and she told me, "they probably did it for customer satisfaction." WHAT!!??? So if a customer takes a car in and you cant find the problem you do work that won't help and get paid, just to satisfy the customer??? I am a customer and that statement made me very upset. I will be satisfied when the problem is fixed PROPERLY!! (Excuse language in video, kinda upset)
#fordservice #fordservicerepair #ford #s550 #mustang #mustangs550 #fordwarranty #fordcustomerservice
#fordservice #fordservicerepair #ford #s550 #mustang #mustangs550 #fordwarranty #fordcustomerservice
Sponsored