JWB350R
Active Member
- Joined
- Aug 26, 2018
- Threads
- 1
- Messages
- 43
- Reaction score
- 27
- Location
- Fairfax VA
- First Name
- John
- Vehicle(s)
- 2018 GT350R (Kona Blue)
- Thread starter
- #1
I took my GT350R to a local dealer today to have an oil and oil filter change at 950 mi. When I bought the car two months ago (at a different dealer) I paid for a 7 yr full service plan (and 7 yr extended warranty) on my car.
I personally didn't care if this first change was or was not under the plan (since I didn't view it as the normal 7.5K mile change); however, the service tech putting the information in the computer system indicated it would be covered, except that because I would need 5W50 full synthetic I would need to pay a differential price of $84. When the car was finished he walked me to the cashier and handed the cashier some paperwork with a $84 handwritten charge indicated in ink on the first page of the paperwork. Anyway, the cashier ultimately said zero charge (i.e., the computer system shows that its all covered).
I guess i am wondering why a dealer would take the position that an extended full service contract from Ford, would not include the full cost of 5W50 Full Synthetic Oil, which is the only approved oil to be put in the GT350R? Also, I am wondering if Ford would even offer such a plan that would not cover the full cost of the required oil, since theoretically, you could say okay put in what the service plan pays for, and still leave Ford on the hook if something happened to the engine (as a result of the dealer following the prepaid service plan instead of what Ford requires).
When I complete the future service quality survey emailed by Ford, I will discuss this. Just seems strange (although my guess is the computer system at the dealer may prevent/catch this type of stuff going forward).
On the plus side, the car is in this dealer's computer system now, along with information relating to the extended warranty and service plans.
I personally didn't care if this first change was or was not under the plan (since I didn't view it as the normal 7.5K mile change); however, the service tech putting the information in the computer system indicated it would be covered, except that because I would need 5W50 full synthetic I would need to pay a differential price of $84. When the car was finished he walked me to the cashier and handed the cashier some paperwork with a $84 handwritten charge indicated in ink on the first page of the paperwork. Anyway, the cashier ultimately said zero charge (i.e., the computer system shows that its all covered).
I guess i am wondering why a dealer would take the position that an extended full service contract from Ford, would not include the full cost of 5W50 Full Synthetic Oil, which is the only approved oil to be put in the GT350R? Also, I am wondering if Ford would even offer such a plan that would not cover the full cost of the required oil, since theoretically, you could say okay put in what the service plan pays for, and still leave Ford on the hook if something happened to the engine (as a result of the dealer following the prepaid service plan instead of what Ford requires).
When I complete the future service quality survey emailed by Ford, I will discuss this. Just seems strange (although my guess is the computer system at the dealer may prevent/catch this type of stuff going forward).
On the plus side, the car is in this dealer's computer system now, along with information relating to the extended warranty and service plans.
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