Steeeliskt
Well-Known Member
- Thread starter
- #1
So I posted my experience in response to someone else on a different forum and figured I would copy and paste it here as well. Keep in mind this correspondence is not intended to be a complete recitation of all pertinent facts, circumstances, claims or damages, all of which are expressly reserved.
Oh man... I have an insane story and it is still ongoing. I may have to take my Ford dealership to small claims court. If anyone is interested, I will explain the entire story but the shortest version:
Car salesman tried selling me a bone stock manual transmission 2015 GT Mustang for $42,000. I am in my mid twenties so he thought he could take advantage of me by showing me the monthly payment amount rather than total price. I quickly called him out on this, took 4 hours to negotiate down to sticker, managed to get a bit lower than that, I was OK with the deal, still hated the sales and financing guys for being douches.
Next day rolls around, they told me to call them to get my other key.. after a ton more BS and runaround days pass and still no extra fob. Lucky for me, the finance guy messed up on my purchase agreement and they needed me to do a rewrite. I went down to the dealership and when they wanted me to sign the paperwork, I told them I wanted another $1,000 off the car or I won't sign it and they could take the car back. 2 hours (no exaggeration) pass without anyone coming to talk to me. Finally they hand me my keys and say they will make the prior contract work. Days pass, they can't get the other contract approved by Ford because they made a typo and they MUST get a new contract signed by me, I knew I had them by the balls at this point and they knew it too so they got the general manager involved. He seemed nice enough, promised he wanted to do me right and agreed to instead of lowering price, giving me some mods of my choosing. I decided I wanted the Borla Ford Racing Sport Exhaust (he first tried peddling some lower end parts for a more expensive price and I called him out on that) He agreed. I went in to sign the paperwork, he wouldn't put on a to do order that I would get exhaust, I wouldn't sign. Finally got it in writing and made him rewrite it a few times to make sure it was very clear the deal we made and the entire time kept saying "come on man, I'm not trying to pull one over on you, you need to trust me" (I have emails of him saying these exact lines and then proof he knowingly committed fraud BEFORE telling me he wasn't trying to pull one over on me.. just to show his character)
Finally get the exhaust in, they install it (installed it wrong) noticed an exhaust leak, went to my buddies house, get under the car and they put on Borla ATAK exhaust which is cheaper and different than what we agreed to.
Called them, sent a very nasty email advising how he willingly and knowingly committed fraud (I also copied every single email address I could find for the dealership on it so all of his employees could see he is getting busted for fraud) sent him the law about fraud and how he could serve jail time over it.
Received a call back that day, he tried talking shit to me saying my email was out of line and I quickly told him he better rectify this situation or else I will have an attorney do it. He said he would order the correct exhaust. 11 days later I bring my car to get the exhaust installed. Supposed to be done in 1 hour, 5 hours later I call and they say "oh it just came off the lift, come pick it up" go pick up the car, walk around and inspect the exhaust, the tip on the right side was cracked in half as if the service tech dropped it on the concrete. He blames it on manufacturer. He refused to write a to-do order promising to order a replacement exhaust and said "look man, I can't spend anymore money on this deal" so I replied "am I supposed to just accept damaged goods on the brand new car? did you cut corners again and give me a used exhaust or damaged exhaust to save a few bucks?" He went inside, I followed him to the corner office, they asked me to leave, I advised I wouldn't leave and I will go to each table with sales guys making deals and explain the scenario of the dealership committing fraud and selling me damaged goods. Finally they gave me a to-do order to try and warranty the exhaust from Ford (even though they ordered it from a 3rd party... entire situation is totally suspect still and am battling it out still)
Still waiting to get another exhaust, but to be fair, I am not supposed to have an answer until today... and it's nearing 5PM when he is off. Spent $40 and sent a certified demand letter to the dealership today for lost wages, fraud, and other damages such as the certified mail fee, etc. They have 30 days to make me whole or I will be taking them to small claims court and suing.
Mind you, this is the small version of the story. Completely insane. Most crooked guys I have ever done business with in my life. They thought they could take advantage of me, probably because I am a younger guy but I can handle my business and even after proving to them I know about cars, they still tried to pull a fast one on me. The mufflers are stamped with the model names. It's completely obvious staring you in the face they put the cheaper one on after agreeing in written contract to a more expensive exhaust.
I emailed every different "CEO and executive" email addresses I could find as well as copies of all my correspondence and written proof they committed fraud. I did the online survey Ford sent me and advised of this, I filled out Ford's online contact forms and advised of everything, I printed out hard copies and mailed to 3 different corporate addresses. I just want the world to know that Sunrise Ford of North Hollywood is full of crooks and not a single person should ever do business with him.
There was a lot more with respect to ****** customer service that I could go into detail but the main part is they actually tried committing fraud. Knowingly and willingly and even after being caught, are still trying to cut corners.
/end rant
***edit: even after all of this, let me just say that I love my car. I have owned about 4 different Mustangs in the past (all v8's) this one ascetically and power wise pleases me the most. Just unfortunate I had to go through so much drama when trying to make a large purchase
Oh man... I have an insane story and it is still ongoing. I may have to take my Ford dealership to small claims court. If anyone is interested, I will explain the entire story but the shortest version:
Car salesman tried selling me a bone stock manual transmission 2015 GT Mustang for $42,000. I am in my mid twenties so he thought he could take advantage of me by showing me the monthly payment amount rather than total price. I quickly called him out on this, took 4 hours to negotiate down to sticker, managed to get a bit lower than that, I was OK with the deal, still hated the sales and financing guys for being douches.
Next day rolls around, they told me to call them to get my other key.. after a ton more BS and runaround days pass and still no extra fob. Lucky for me, the finance guy messed up on my purchase agreement and they needed me to do a rewrite. I went down to the dealership and when they wanted me to sign the paperwork, I told them I wanted another $1,000 off the car or I won't sign it and they could take the car back. 2 hours (no exaggeration) pass without anyone coming to talk to me. Finally they hand me my keys and say they will make the prior contract work. Days pass, they can't get the other contract approved by Ford because they made a typo and they MUST get a new contract signed by me, I knew I had them by the balls at this point and they knew it too so they got the general manager involved. He seemed nice enough, promised he wanted to do me right and agreed to instead of lowering price, giving me some mods of my choosing. I decided I wanted the Borla Ford Racing Sport Exhaust (he first tried peddling some lower end parts for a more expensive price and I called him out on that) He agreed. I went in to sign the paperwork, he wouldn't put on a to do order that I would get exhaust, I wouldn't sign. Finally got it in writing and made him rewrite it a few times to make sure it was very clear the deal we made and the entire time kept saying "come on man, I'm not trying to pull one over on you, you need to trust me" (I have emails of him saying these exact lines and then proof he knowingly committed fraud BEFORE telling me he wasn't trying to pull one over on me.. just to show his character)
Finally get the exhaust in, they install it (installed it wrong) noticed an exhaust leak, went to my buddies house, get under the car and they put on Borla ATAK exhaust which is cheaper and different than what we agreed to.
Called them, sent a very nasty email advising how he willingly and knowingly committed fraud (I also copied every single email address I could find for the dealership on it so all of his employees could see he is getting busted for fraud) sent him the law about fraud and how he could serve jail time over it.
Received a call back that day, he tried talking shit to me saying my email was out of line and I quickly told him he better rectify this situation or else I will have an attorney do it. He said he would order the correct exhaust. 11 days later I bring my car to get the exhaust installed. Supposed to be done in 1 hour, 5 hours later I call and they say "oh it just came off the lift, come pick it up" go pick up the car, walk around and inspect the exhaust, the tip on the right side was cracked in half as if the service tech dropped it on the concrete. He blames it on manufacturer. He refused to write a to-do order promising to order a replacement exhaust and said "look man, I can't spend anymore money on this deal" so I replied "am I supposed to just accept damaged goods on the brand new car? did you cut corners again and give me a used exhaust or damaged exhaust to save a few bucks?" He went inside, I followed him to the corner office, they asked me to leave, I advised I wouldn't leave and I will go to each table with sales guys making deals and explain the scenario of the dealership committing fraud and selling me damaged goods. Finally they gave me a to-do order to try and warranty the exhaust from Ford (even though they ordered it from a 3rd party... entire situation is totally suspect still and am battling it out still)
Still waiting to get another exhaust, but to be fair, I am not supposed to have an answer until today... and it's nearing 5PM when he is off. Spent $40 and sent a certified demand letter to the dealership today for lost wages, fraud, and other damages such as the certified mail fee, etc. They have 30 days to make me whole or I will be taking them to small claims court and suing.
Mind you, this is the small version of the story. Completely insane. Most crooked guys I have ever done business with in my life. They thought they could take advantage of me, probably because I am a younger guy but I can handle my business and even after proving to them I know about cars, they still tried to pull a fast one on me. The mufflers are stamped with the model names. It's completely obvious staring you in the face they put the cheaper one on after agreeing in written contract to a more expensive exhaust.
I emailed every different "CEO and executive" email addresses I could find as well as copies of all my correspondence and written proof they committed fraud. I did the online survey Ford sent me and advised of this, I filled out Ford's online contact forms and advised of everything, I printed out hard copies and mailed to 3 different corporate addresses. I just want the world to know that Sunrise Ford of North Hollywood is full of crooks and not a single person should ever do business with him.
There was a lot more with respect to ****** customer service that I could go into detail but the main part is they actually tried committing fraud. Knowingly and willingly and even after being caught, are still trying to cut corners.
/end rant
***edit: even after all of this, let me just say that I love my car. I have owned about 4 different Mustangs in the past (all v8's) this one ascetically and power wise pleases me the most. Just unfortunate I had to go through so much drama when trying to make a large purchase
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