i took my car out for a drive to see if i could replicate the downshifting issues. What I found was the following.
In drive mode the automatic did not aggressively down shift. Pulling up to a stop light it would shift down to 3rd gear until the car was at a complete stop. When I put the...
My transmission was Jerky until i took it on a long weekend drive of about 2000 mi. it was really bad in sport mode shifting into 5th but a long weekend of constant driving fixed it. Sucks they dropped you car, i found a wrench under the hood of mine when i got it back from its first service lol
i think if you pull up the rubber mats at the bottom of the cup holder there is a square slot to put the fob into, i think you can turn that MY KEY back into a normal key using that slot and the menu options in the my key app in the dash.